5-Year Warranty with a 5-Day Repair Guarantee

 

At iRayUSA we are first and foremost hunters and users of our products and we understand that failure is not an option. One of our primary objectives at iRayUSA is to greatly improve the customer service level for the end user. We plan on accomplishing this through offering our industry-first 1-week repair guarantee, and by only working with highly qualified Authorized Dealers. During the published warranty period, iRayUSA will repair or replace, at its discretion, any optic that becomes defective from normal use. If we cannot repair an optic in less than one week, we will offer a replacement in like or better condition. 

 

We know you’ve never seen this from a thermal manufacturer, neither have we, and that’s one of the reasons we started iRayUSA.

 

Our warranty follows the product, and is not tied to the original owner. The warranty period is tied to the date of sale to the dealer or end user registration. This warranty only covers normal use and does not cover cosmetic damage, normal wear, intentional damage, theft, loss, any act of God or a condition caused by use other than intended. Any product that is modified, opened or tampered with will void any warranty coverage. Any serial number damage or alteration on the product will be considered modification.

 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. One week starts from the time of receipt of product at iRayUSA. Customers must ship the product to iRayUSA, iRayUSA will return the product at no cost. No returns will be accepted without an RMA. iRayUSA is not liable for any damages or loss incurred when shipping to iRayUSA

 

 

 

 

 

Please note: Our products are built to be rugged and durable, but it is also important to remember that thermal sensors (microbolometers) are precise scientific instruments. Sensor damage caused by direct exposure to the sun or other intense heat/light sources is not protected under normal use. InfiRay Outdoor is known to have the highest quality sensors in the industry, distinguishing between extremely small differences in thermal energy; overwhelming a finely-tuned instrument with extreme amounts of thermal energy may cause damage - use caution when operating your thermal unit in daylight.